Outcomes Connect Australia is the benchmark for high-quality Positive Behaviour Support, combining clinical excellence and personal connections to achieve lasting, meaningful outcomes.
Positive Behaviour Support is all we do – and that’s why we do it better.
We work with participants, families, and their support teams to understand behaviours and create practical and personalised strategies for everyday life. And we know that this is best achieved by supporting participants in their own communities, helping them achieve the outcomes that matter most.
‘PBS-first’
Consistent, sector-leading support with PBS at the heart of everything we do
Commitment to quality
Driving the highest standards of PBS in our thinking and practice
Community-based
Services delivered face-to-face by our local and experienced practitioners
Practical strategies
Our focus is on building positive skills, routines and environments that promote long-term quality of life
Person-centred
Each person’s goals are personal to them – which is why our support is always tailored and individualised
Hear from our participants
We work alongside participants, families and support teams to create practical, personalised support.
They take the time to truly understand each participant’s unique circumstances, develop practical and effective strategies, and work closely with families, support networks, and service providers to ensure the best possible outcomes.”
— Kat K
Outcomes Connect Australia have very quickly become one of our preferred providers thanks to their integrity, transparency and professionalism.”
— Melinda E
They are fantastic!
— Kelly A
I highly recommend Outcomes Connect Australia. They have some amazing and experienced clinicians.”
— Anna C
A transparent and communicative provider who provide a person-centred approach.”
— Michael C
Understanding the key stages of Positive Behaviour Support
We start by understanding the why behind behaviour, identifying triggers, needs and goals. From there, we develop practical, evidence-informed behaviour support plans that focus on building skills, increasing independence and improving everyday quality of life. Our teams are here to guide you every step of the way.
We work across metro and regional New South Wales, Queensland, and Victoria. Our team brings a wide spectrum of experience and diversity to their work, which means we’re able to provide local, specialised and accessible positive behaviour support within these communities.
Hansa is an emerging Behaviour Support Practitioner with a strong foundation built through over six years of experience working in the NDIS sector. Hansa is passionate about supporting people with disability to improve their quality of life through person-centred Positive Behaviour Support, with a particular interest in helping participants develop skills, increase independence, and achieve meaningful outcomes within their homes and communities.
Hansa brings empathy, professionalism, and a collaborative approach when working with participants, families, carers, and multidisciplinary teams. By building trusting relationships, actively listening, and focusing on each participant's strengths and goals, Hansa is committed to delivering respectful, evidence-informed support that promotes dignity, inclusion, and positive, lasting change.
I have spent over 8 years working within the NDIS space and also have volunteered in my private life as an equine therapy assistant and RDA assistant.
I believe strongly that everyone deserves to be treated equally, fairly and respectfully.
I have worked in the disability field since my teens, and I have experience in a variety of different settings. I started out as a Support Worker in Victoria whilst I was completing my bachelor's degree and graduate diploma, in what we now know as Supported Independent Living (SIL) environments, as well as providing 1:1 support in community, and facilitating holidays for people with disabilities around Australia and beyond. After some time as a House Supervisor in Alice Springs, I returned to Victoria as a Rehabilitation Consultant, then moved into the Supported Employment Space, followed by Support Coordination. As I commenced my master's degree I transitioned into the Positive Behaviour Support space, where I have the honour of sharing my long history of learning and putting my skills into practice, and in 2025 I had the opportunity to transfer to Queensland within my role at OCA.
On a personal note, I have a large family, and we all have neurodivergent diagnoses. Some of my children are also NDIS participants, so I have knowledge of the system from both perspectives. Autism is my area of special interest, and I have strong values around providing a person-centred approach which recognises the participant and their key supports as the experts, with the goal to support the participant to achieve self-determination.
Participants supported since we first opened our doors in 2018
1000+
Positive Behaviour Support practitioners currently working across XXX communities
1000+
Positive Behaviour Support Plans implemented this year, each personalised to the needs and goals of the participant
1000+
Hours spent with our participants, their families and support people this week, working towards their long-term goals
We set the standard for PBS quality
Because PBS is all we do, our systems, supervision, training and team culture are designed around supporting high-quality practice.
Our team benefits from ongoing clinical supervision and professional development, with opportunities to learn from experienced practitioners. We pioneered the School of Positive Behaviour Support, in partnership with MedHealth Academy and the University of Melbourne, integrating university-backed micro-credentials into our practitioner development pathway.
Our participants, their families, and support people can feel confident they are receiving the very best in PBS services.
